Shipping policy

Last updated: 25.09.2026

Where your order ships from

PawUrgent stock is held in fulfilment centres in the United Kingdom and orders placed on pawurgent.com are picked, packed and despatched from there by our fulfilment partner. Your order is sent in plain, unbranded packaging.

Delivery cost

Delivery is free on every UK order. There is no minimum spend and no charge is added at checkout.

Despatch and delivery times

Orders are usually despatched within 1–2 working days. Standard delivery within the UK then typically takes 3–5 working days from despatch.

Working days are Monday to Friday, excluding public holidays. Orders placed at a weekend or on a public holiday are processed on the next working day.

Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote postcodes can take longer.

These are estimates, not guarantees. Occasionally a delivery takes longer than expected because of weather, carrier delays or events outside our control.

Tracking

You will receive a despatch confirmation email with tracking details once your order leaves the fulfilment centre. Tracking information can take a few hours to start updating after you receive it.

Carriers

Orders are delivered by our fulfilment partner's carrier network, which may include Royal Mail, Amazon Logistics or another courier. The carrier is selected at the point of despatch and is shown in your tracking information.

Delivery address

Please check your delivery address carefully before completing checkout. Once an order has been sent to the fulfilment centre we are usually unable to change the address. If you spot a mistake, email us at support@pawurgent.com immediately and we will try to help, though we cannot promise a change will be possible.

If your order has not arrived

If your order has not arrived within 10 working days of the despatch confirmation, contact us at support@pawurgent.com with your order number. We will investigate with the carrier and arrange a replacement or a refund where appropriate.

If tracking shows an order as delivered but you cannot find it, please check with neighbours and look for a safe place or parcel locker before contacting us, as carriers often leave parcels without a signature.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, email support@pawurgent.com with your order number and a photograph. We will put it right at no cost to you.

Where we deliver

We currently deliver to addresses within the United Kingdom. If you are outside the UK and would like to order, email support@pawurgent.com and we will let you know whether we can help.

Returns

Our returns and refund terms are set out separately in our Returns & Refund Policy.

Questions

Email support@pawurgent.com with your order number and we will come back to you. We are a UK team, so replies land in UK working hours.